Refund policy

30-Day Returns. If you're not happy with your purchase you can return most items within 30 days of delivery for a refund or replacement.

Items must be unused, in original condition and packaging. Return postage is paid by the buyer unless the item arrived faulty, damaged or not as described, in which case we cover it and provide a replacement or full refund.

To start a return, email admin@jzplanet.com with your order number. Refunds are processed to the original payment method within 5 business days of us receiving the return.

This policy is in addition to your rights under the Australian Consumer Law.